Shipping & Processing Time

HOW WILL MY Coconut macaroons BE SHIPPED?
All packages are shipped via USPS.

WHERE DOES Sweet dames SHIP FROM?
We ship all packages out of our production space in Brooklyn, NYC.

WHEN CAN I EXPECT MY ORDER TO SHIP OUT?
Please allow up to 2-3 business days for us to process your order before it is shipped out.

WHEN CAN I EXPECT TO RECEIVE MY ORDER?
We only ship on Monday – Thursday and deliveries will not be made on Saturday or Sunday.

CAN I EXPEDITE MY ORDER?
Yes, please call us at 888.391.2450 and we can do our best to make special arrangements for you to get your Coconut Macaroons/CocoMallow Sandwich sooner.  Please note that there may be an additional fee.

WILL I RECEIVE AN ORDER CONFIRMATION?
Yes, you will receive an email confirmation immediately upon placing your order.

WILL I RECEIVE A TRACKING NUMBER FOR MY ORDER?
Yes, you will receive tracking information via email once your order is shipped out.

DO YOU OFFER SAME DAY SHIPPING?
Within the NYC area we are happy to set up a messenger service for you for same day delivery for an additional fee.  Please note that this option is available subject to inventory, timing and delivery location. Please call us directly (888.391.2450) to make arrangements.

CAN YOU HOLD MY ORDER FOR A FUTURE SHIP DATE?
Yes, please make a note in the comments section, email us at Orders@SweetDames.com, or call us at 888.391.2450 to make special arrangements for your package.

DO YOU SHIP IN THE SUMMER MONTHS OR TO WARM CLIMATES?
All orders placed between May 15th and September 15th, or shipping to climates 70 degrees or above will be shipped with cold packs ($6 surcharge added to shipping at checkout). Please make sure that someone will be available to receive the package upon delivery. Due to the delicate nature of our products, Sweet Dames cannot guarantee shipments will arrive without melting if the above guidelines are not met. Please contact Sweet Dames at 888.391.2450 or via email at Orders@SweetDames.com for any questions, concerns or clarifications.

CAN MY ORDER BE SHIPPED TO A LOCATION OUTSIDE OF THE U.S.?
At this time we do not ship internationally.

CAN PACKAGES BE SHIPPED TO P.O. BOXES?
Deliveries cannot be made to P.O. Boxes.

DOES SOMEONE NEED TO BE AVAILABLE TO RECEIVE THE DELIVERY?
While a signature is not required at the time of delivery, we cannot be responsible for package(s) left unattended upon delivery.

HOW ARE your cookies PACKED FOR SHIPPING?
Every attempt is made to ensure that our Coconut Macaroons and CocoMallow Sandwiches arrive in perfect condition. We use bubble wrap, corrugated paper and kraft paper to package everything for a safe delivery.

MY coconut macaroons/cocomallow sandwich ARRIVED BROKEN – CAN THEY BE REPLACED?
Oh no! Please let us know immediately. In the isolated event that breakage occurs, we will be happy to replace your item. Simply return the broken Coconut Macaroons or CocoMallow Sandwich package(s) to us and we will send you replacement pack(s) at no additional cost to you.

How far in ADVANCE SHOULD I PLACE MY CUSTOM ORDER?
There is a 2-week lead-time for all custom orders. If you need your Coconut Macaroons or CocoMallow Sandwich sooner please contact us and we’ll do the best we can to accommodate you (rush fee may apply).

Ingredients & Storage

WHAT IS THE SHELF LIFE OF Sweet dames Artisan confections?
3 – 4 weeks, however you can extend shelf life by storing in the refrigerator or freezer.

HOW SHOULD MY coconut macaroons or cocomallow sandwich BE STORED?
They should be kept in a cool and dry place. You may refrigerate your items to extend shelf life (once product is opened) or if you prefer your cookies!

DOes sweet dames artisan confections CONTAIN DAIRY PRODUCTS?
All of our Coconut Macaroons contain Sweetened Condensed Milk, but they do NOT contain egg. All of our products are manufactured in a facility where dairy are present.

DOes sweet dames artisan confections PRODUCTS CONTAIN NUTS?
All of our products are manufactured in a facility where nuts, gluten and dairy are present.

IS THERE A SUGAR FREE OPTION?
Not at this time.

IS THERE A GLUTEN FREE OPTION?
Our coconut macaroons are gluten free. However, all of our products are manufactured in a facility where nuts, gluten and dairy are present.

WHAT SIZE ARE THE coconut macaroons?
Our standard coconut macaroons are approximately 2”.

WHAT SIZE ARE THE cocomallow sandwiches?
Our standard cocomallow sandwiches are approximately 3”.

Pricing & Discounts

DO YOU OFFER BULK DISCOUNTS OR CORPORATE DISCOUNTS?
We offer 5% off of all orders of $500 or more. Please contact us for more information when placing your order.

DO YOU SELL WHOLESALE?
Yes! Contact us at Wholesale@SweetDames.com if you are interested in selling Sweet Dames Artisan Confections at your shop.

Location & Pickups

DO YOU HAVE A STOREFRONT?
Sweet Dames Artisan Confections does not have a brick and mortar shop just yet.

CAN sweet dames artisan confections BE PURCHASED ONLINE ONLY?
At this time you can only purchase on our website. Feel free to tell your local gourmet market about us and request that they carry our products.

Donations & Returns

DO YOU HAVE A POLICY ON DONATION REQUESTS?
Yes, click here for donation information.

WHAT IS YOUR RETURN POLICY?
Due to the nature of our product we cannot accept any returns at this time. All sales are final.